Monolith Visuals Website Terms and Conditions

Last updated: 28th May 2026

These Terms and Conditions set out the basis on which Monolith Visuals Limited provides CGI, architectural visualisation, verified view, animation, modelling, rendering, image production and related visualisation services.

These Terms apply to all quotations, appointments, online quote submissions, product builder selections, written proposals, project briefs, services and deliverables provided by Monolith Visuals Limited.

Where a Quote, Fee Proposal, appointment form, project-specific agreement or other written document issued by Monolith Visuals contains terms that differ from these Terms, only those specific terms expressly stated to differ shall take precedence. All other provisions of these Terms shall remain in full force and effect.

These Terms are intended for business-to-business appointments. If a client is acting as a consumer rather than in the course of business, certain statutory consumer rights may apply and nothing in these Terms limits or excludes those rights.

1. Definitions

In these Terms, the following words have the meanings set out below.

Agreement means the contract between Monolith Visuals and the Client, comprising these Terms, the relevant Quote, any accepted Fee Proposal, any written appointment confirmation, and any agreed written variations.

Client means the person, company, organisation, architect, consultant, agent, developer, contractor or other party appointing Monolith Visuals to provide the Services.

Client Materials means all drawings, surveys, CAD files, BIM files, models, PDFs, plans, elevations, sections, specifications, photographs, site information, references, branding materials, design information, technical information, programme information and any other materials supplied by or on behalf of the Client.

Deliverables means the final images, animations, models, files, PDFs, JPEGs, PNGs, MP4s or other outputs expressly listed in the Quote or Fee Proposal.

Fee Proposal means a written proposal issued by Monolith Visuals describing the project scope, fees, assumptions, programme, deliverables, inclusions and any specific terms.

Monolith Visuals, we, us or our means Monolith Visuals Limited.

Preliminary Images means draft, work-in-progress or review-stage images issued for comment, coordination or approval before final delivery.

Quote means a quotation generated through the Monolith Visuals website, product builder, instant quotation tool, written email, proposal document or any other pricing document issued by Monolith Visuals.

Services means the CGI, visualisation, modelling, rendering, animation, photomontage, verified view, image production, post-production, consultation and related services expressly agreed in writing.

Working Day means any day other than a Saturday, Sunday or public holiday in England.

2. Basis of Appointment

2.1 A Quote does not create a binding appointment unless and until it is accepted in writing by the Client and confirmed by Monolith Visuals.

2.2 Acceptance may take place by signed appointment form, written email confirmation, payment of a deposit, payment of an invoice, written instruction to proceed, or any other clear written confirmation that the Client wishes Monolith Visuals to begin work.

2.3 Where an agent, architect, consultant, project manager or other representative appoints Monolith Visuals on behalf of an end client, that person confirms that they have authority to appoint Monolith Visuals and bind the Client to these Terms.

2.4 Where the appointing party acts as agent only, the agent must provide the correct invoicing details, purchase order details and client contact details before work begins. Until those details are provided, Monolith Visuals may treat the appointing party as the Client for payment and contractual purposes.

2.5 The Agreement comprises these Terms, the relevant Quote or Fee Proposal, and any written variations agreed by Monolith Visuals. No other terms apply unless expressly accepted in writing by Monolith Visuals.

2.6 The Client’s own purchase order terms, procurement terms, portal terms, supplier terms or standard conditions do not apply unless Monolith Visuals expressly accepts them in writing.

3. Online Quote Builder, Product Builder and Pricing Tool

3.1 The website quote builder and product builder are intended to help Clients understand likely project scope, cost, production level and required information before production begins.

3.2 The quote builder may allow the Client to select from options including, but not limited to, media type, project type, scale, tier, model availability, image quantity, resolution, output type and other production variables.

3.3 The available media types may include still image, verified view, 360 still, moving still, interactive walkthrough, video animation, video flythrough, video showcase or any other service type added by Monolith Visuals from time to time.

3.4 The available project types may include aerial views, exterior views, interior views, product imagery or any other category shown in the quote builder.

3.5 The available project scales may include small, medium and large. These categories are used as pricing and scoping guides only. Monolith Visuals may decide, at its reasonable discretion, whether a project has been correctly categorised by the Client.

3.6 The available quality tiers may include Tier 1, Tier 2 and Tier 3. These tiers are used to describe the anticipated level of modelling, material detail, context, styling, post-production, resolution and production time. They are not fixed technical specifications and may vary depending on media type, project type and brief requirements.

3.7 The quote builder is not a substitute for a final written Fee Proposal unless expressly stated otherwise.

3.8 Quotes generated through the website are based on the selections, assumptions and information provided by the Client at the time of submission.

3.9 Monolith Visuals reserves the right to review, amend, reject or re-price any quote generated through the website where, in Monolith Visuals’ reasonable opinion, the selected options do not accurately reflect the project requirements, production complexity, level of detail, design maturity, available source information, programme, intended use, technical requirements or Client expectations.

3.10 A quote generated through the website does not oblige Monolith Visuals to carry out the Services at that price where the quote was based on incorrect, incomplete, misleading or unsuitable selections.

3.11 Monolith Visuals may amend a Quote where the project brief, site context, design detail, deliverables, programme, required accuracy, available information or production requirements differ from the assumptions used in the quote builder.

3.12 A Quote may be withdrawn or revised if it contains an obvious pricing error, technical error, scope error, data-entry error or omission.

3.13 Unless stated otherwise, all Quotes are valid for 30 calendar days from the date of issue.

3.14 The quote builder is intended to reduce uncertainty before appointment. It helps the Client understand cost, the architect or project team understand what information is required, and Monolith Visuals understand the expected level of output. It does not remove the need for a clear project brief, suitable source information and written appointment.

4. Project Brief, Scope and Assumptions

4.1 The Services and Deliverables are limited to the scope expressly stated in the Quote or Fee Proposal.

4.2 Any item not expressly included in the Quote or Fee Proposal is excluded unless agreed in writing.

4.3 The Client is responsible for providing a clear, accurate and complete brief before work begins.

4.4 Unless expressly stated otherwise, the Client must provide, where relevant:

  • site plan;
  • context plan;
  • floor plans;
  • roof plans;
  • elevations;
  • sections;
  • landscaping plans;
  • material specification;
  • lighting specification;
  • furniture specification;
  • signage or branding specification;
  • CAD, DWG, RVT, IFC, SKP, OBJ, FBX or other usable 3D or 2D files where available;
  • verified photography, survey information and camera location information where photomontage or verified views are required;
  • reference images for mood, styling, materiality, planting, furniture, people, vehicles or atmosphere;
  • any planning, marketing, legal, technical or presentation requirements that may affect the output.

4.5 Monolith Visuals is entitled to rely on the Client Materials without independently checking their accuracy, completeness, legality, planning status, dimensional correctness, ownership, copyright position or suitability.

4.6 The Client is responsible for checking that all dimensions, design information, materials, layouts, specifications and details are correct before work begins and at each review stage.

4.7 Where information is missing, incomplete, unclear or contradictory, Monolith Visuals may make reasonable assumptions in order to progress the work. Any such assumptions are to be reviewed by the Client during the amendment process.

4.8 Monolith Visuals is not responsible for errors, omissions, delay, rework or additional cost arising from inaccurate, incomplete, late or conflicting Client Materials.

4.9 Any change to the brief, design, scope, deliverables, image quantity, camera angle, output format, resolution, programme, accuracy requirement or Client Materials after appointment may result in additional fees and programme changes.

5. Service Tiers and Included Output

5.1 Monolith Visuals may describe services by tier, image type or production level. Any such tier description is used to define the expected production standard, inclusions and assumptions for the agreed fee.

5.2 Tier descriptions are indicative production guides, not exhaustive specifications. The final included scope will be the scope stated in the relevant Quote or Fee Proposal.

5.3 Tier 1 is generally intended for fast, cost-effective imagery with reduced detail. It may be suitable for early design, concept review, simple communication, feasibility, internal discussion or lower-budget presentation work.

5.4 Tier 2 is generally intended for a more developed visual standard than Tier 1, with increased modelling, material and contextual detail. It may be suitable for design development, improved presentation quality, internal marketing, early consultation or projects where a polished but budget-conscious output is required.

5.5 Tier 3 is generally intended for high-quality marketing, planning, public-facing, consultation, sales or commercial imagery, with the highest level of detail offered within the standard quote builder tiers.

5.6 The Client is responsible for selecting a tier that matches the intended use of the Deliverables. Monolith Visuals may recommend or require a different tier where the selected tier is not suitable for the intended use, project complexity or expected output.

5.7 Unless the relevant Quote or Fee Proposal states otherwise, a Tier 1 still image may include:

  • reduced 3D modelling detail;
  • simplified materials;
  • limited or no detailed context;
  • simplified landscaping, furniture, habitation or vehicles;
  • lower resolution output than higher tiers;
  • limited post-production.

5.8 Unless the relevant Quote or Fee Proposal states otherwise, a Tier 2 still image may include:

  • medium 3D modelling detail;
  • improved stock materials;
  • selected custom materials where expressly included;
  • simple or medium-level context;
  • basic soft landscaping, hard landscaping, furniture, people or vehicles where relevant;
  • medium-resolution output;
  • moderate post-production.

5.9 Unless the relevant Quote or Fee Proposal states otherwise, a Tier 3 Marketing Image may include a high-quality CGI production process suitable for marketing, public-facing communication, consultation, design presentation or commercial promotion.

5.10 External Tier 3 Marketing Images may include, subject to the agreed scope:

  • high-detail 3D modelling of the proposal where visible;
  • 3D interiors where visible and where required for realism;
  • high-detail 3D or photomontage context as agreed;
  • HDRI sky or suitable digital sky replacement;
  • high-quality stock and selected custom materials;
  • soft landscaping using stock, scanned or custom plant assets as appropriate;
  • medium or high-detail 3D hard landscaping where visible;
  • 3D or photo-real people where included;
  • vehicles and selected contextual items where included;
  • post-production and final colour treatment.

5.11 Internal Tier 3 Marketing Images may include, subject to the agreed scope:

  • high-detail 3D modelling of the interior architecture where visible;
  • use of Client-provided model information where supplied;
  • high-quality stock and selected custom textures;
  • basic furniture, stock decoration, M&E items and interior planting where appropriate;
  • selected specific furniture or lighting items where expressly included;
  • 3D or photo-real people where suitable;
  • post-production and final colour treatment.

5.12 Unless expressly stated otherwise, the following are excluded from all tiers:

  • full architectural design service;
  • full interior design service;
  • full landscape design service;
  • full bespoke furniture design;
  • full bespoke product design;
  • technical coordination;
  • planning consultancy;
  • survey work;
  • legal verification;
  • unlimited design iterations;
  • unlimited material options;
  • unlimited camera options;
  • source files;
  • specialist modelling or simulation not expressly included.

5.13 Where a reduced fee is agreed because the Client provides a usable model, the fee assumes that the model is accurate, clean, current, correctly scaled and suitable for the intended output. If the supplied model requires significant cleaning, rebuilding, correction or remodelling, additional fees may apply.

5.14 Multiple image discounts are offered on the assumption that the images share project information, modelling assets, material setup, scene setup or production efficiencies. If later changes remove those efficiencies, Monolith Visuals may revise the fee.

5.15 Prices shown in the quote builder are starting prices only unless expressly stated otherwise. They may vary depending on project size, level of design detail, number of views, supplied information, programme, required modelling, intended use, output format and Client expectations.

6. Verified Views, Photomontages and Accuracy-Based Work

6.1 Where the Services include verified views, AVRs, photomontages or other accuracy-based visualisations, the Client must expressly identify the required methodology, planning authority requirements, presentation format, survey requirements and accuracy standard before appointment.

6.2 Unless expressly stated in the Quote or Fee Proposal, Monolith Visuals does not provide independent survey services, legal planning advice, townscape advice, heritage advice, landscape visual impact assessment, technical evidence, expert witness services or planning consultancy.

6.3 The Client is responsible for procuring any required survey information, camera location data, GPS data, lens information, photography metadata, site control points and methodology information unless Monolith Visuals has expressly agreed to provide or coordinate those services.

Monolith Visuals does not provide surveying services, measured surveys, topographical surveys, GPS surveys, viewpoint verification services or planning methodology advice unless expressly agreed in writing.

Where survey information, camera data, viewpoint information, photography, methodology or technical information is supplied by the Client or a third-party consultant, Monolith Visuals is entitled to rely upon that information without independent verification.

6.4 The Client must confirm whether outputs are intended for marketing, consultation, planning, verified assessment, legal submission or evidential use. Use of a marketing image for evidential, planning or legal purposes without the correct agreed methodology is at the Client’s own risk.

6.5 Monolith Visuals is not responsible for rejection, challenge, criticism or non-acceptance of images by a planning authority, consultant, third party, client body or other reviewer where the required methodology, data or review process was not expressly included in the appointment.

Unless expressly stated otherwise in the Quote or Fee Proposal, Monolith Visuals' responsibility is limited to the visualisation and presentation of information supplied by the Client and its consultants. Responsibility for survey accuracy, viewpoint selection, planning methodology, technical compliance and evidential suitability remains with the relevant originating party.

7. Programme and Client Responsibilities

7.1 Any programme dates are based on Monolith Visuals receiving all required Client Materials, decisions, approvals and feedback by the dates stated in the Quote or Fee Proposal.

7.2 Programme dates are estimates unless expressly described as fixed deadlines in writing.

7.3 Monolith Visuals will use reasonable endeavours to meet agreed dates but is not liable for delay caused by:

  • late Client Materials;
  • incomplete or inaccurate information;
  • late feedback;
  • design changes;
  • additional scope;
  • delayed approvals;
  • third-party delays;
  • technical issues outside Monolith Visuals’ reasonable control;
  • force majeure events;
  • failure by the Client to pay invoices when due.

7.4 If the Client misses an agreed information, feedback or approval deadline, Monolith Visuals may revise the programme and delivery dates.

7.5 Where a project is paused by the Client for more than 10 Working Days, Monolith Visuals may reschedule the project according to studio availability.

7.6 Where a project is paused by the Client for more than 30 calendar days, Monolith Visuals may invoice for all work completed to date and any properly incurred costs.

7.7 Urgent, accelerated or out-of-hours work may be subject to additional fees.

8. Review, Approval and Amendment Process

8.1 Preliminary Images are issued for review, comment and approval only.

8.2 Unless stated otherwise in the Quote or Fee Proposal, each CGI image includes up to three rounds of amendments.

8.3 A round of amendments means one consolidated set of comments from the Client, issued at one review stage, within the agreed programme.

8.4 The Client must provide clear, consolidated and non-contradictory feedback. Feedback from multiple stakeholders must be coordinated by the Client before being issued to Monolith Visuals.

8.5 Minor design changes are permissible within the included amendment rounds, provided they do not materially change the agreed scope, require substantial remodelling, change the image composition, change the camera angle, change the design intent, replace major materials, alter large areas of landscaping, require new bespoke assets, or require substantial re-rendering beyond the agreed scope.

8.6 The following are not minor amendments and may incur additional fees:

  • change of camera angle after approval;
  • change of view location after production has started;
  • major design changes;
  • changes to building form, massing, facade composition or structure;
  • change of floor layout or interior design direction;
  • change of material strategy after material approval;
  • replacement of large furniture packages;
  • bespoke modelling of new furniture, lighting, products, signage or decorative items not previously included;
  • change from marketing image to verified view or planning image;
  • change of season, time of day, weather or lighting direction after scene setup;
  • additional images, crops, aspect ratios or output sizes;
  • late changes after final approval;
  • stakeholder comments received after a prior approval.

8.7 Unless agreed otherwise, preliminary views are limited to three per CGI image. Additional preliminary views, options or exploratory alternatives may incur additional fees.

8.8 Monolith Visuals may charge additional fees where feedback is inconsistent with previous approvals or where previously approved work must be reopened.

8.9 If the Client approves a Preliminary Image, Monolith Visuals may proceed to final production on the basis of that approval.

8.10 Final Deliverables are deemed accepted unless the Client notifies Monolith Visuals of a specific defect or omission within five Working Days of delivery.

8.11 Requests made after final delivery may be treated as a new instruction or additional work.

9. Design Responsibility and Technical Accuracy

9.1 Monolith Visuals provides visualisation services only unless expressly agreed otherwise.

9.2 Monolith Visuals is not responsible for architectural design, technical design, structural design, planning compliance, building regulations compliance, health and safety compliance, accessibility compliance, fire strategy, product compliance, material suitability, construction feasibility, cost accuracy or specification accuracy.

9.3 The Client remains responsible for the design, specification, technical correctness and suitability of the project.

9.4 CGI images are visual representations. They should not be treated as construction drawings, measured drawings, product specifications, technical documents or legal evidence unless expressly produced and appointed for that purpose.

9.5 Colours, materials, lighting, texture, planting, scale perception, atmosphere and finish may vary between CGI, print, screen display, physical samples, real-world lighting conditions and final built work.

9.6 The Client is responsible for checking all visible details, materials, products, signage, branding, people, vehicles, context, landscaping and design information before approving final outputs.

10. Fees, VAT and Expenses

10.1 Fees are as stated in the Quote or Fee Proposal.

10.2 Unless stated otherwise, fees are exclusive of VAT, expenses, third-party costs and disbursements.

10.3 VAT will be charged at the prevailing rate where applicable.

10.4 The Client must pay any properly incurred and agreed expenses, including but not limited to travel, site visits, photography, survey costs, asset purchases, specialist plugins, stock assets, courier costs, printing, consultant costs and third-party services.

10.5 Monolith Visuals will seek Client approval before incurring material third-party expenses unless they are already included in the Quote or Fee Proposal.

10.6 Additional work will be charged at Monolith Visuals’ prevailing hourly, half-day, day-rate or agreed project rate unless otherwise agreed in writing.

10.7 Monolith Visuals may require a deposit, staged payments or payment in advance before beginning or continuing work.

11. Invoicing and Payment

11.1 Unless otherwise stated in the Quote or Fee Proposal, Monolith Visuals will issue an invoice upon submission of the first draft image, Preliminary Image, draft animation, draft model, draft visualisation output or equivalent first review-stage deliverable.

11.2 Unless stated otherwise, invoices are payable on receipt.

11.3 Invoices are payable to Monolith Visuals Limited using the payment details stated on the invoice.

11.4 The Client must provide accurate invoicing details, purchase order numbers and accounts contact details before work begins where required.

11.5 Failure by the Client to provide a purchase order number does not remove or delay the obligation to pay unless Monolith Visuals expressly agreed in writing that a purchase order was a condition of appointment.

11.6 If payment is late, Monolith Visuals may:

suspend work;

withhold Preliminary Images;

withhold Final Deliverables;

withhold usage rights;

charge statutory interest and compensation where permitted by law;

recover reasonable debt recovery costs;

require payment in advance for future work.

11.7 For commercial debts, Monolith Visuals may claim interest and debt recovery costs in accordance with applicable late payment legislation.

11.8 The Client may not withhold payment because of a dispute relating to part of an invoice. Any undisputed amount must be paid immediately on receipt of the invoice.

12. Suspension of Services

12.1 Monolith Visuals may suspend the Services where:

  • invoices are overdue;
  • the Client fails to provide required information;
  • the Client fails to provide feedback or approval;
  • the Client materially changes the scope without agreeing revised fees;
  • the Client breaches these Terms;
  • continuing the work would create legal, reputational, technical or practical risk.

12.2 Suspension does not affect Monolith Visuals’ right to payment for work completed, work in progress, committed costs or properly incurred expenses.

13. Cancellation, Termination and Kill Fees

13.1 Either party may terminate the Agreement by giving written notice.

13.2 If the Client cancels, pauses indefinitely or terminates the project after appointment, the Client must pay a fair proportion of the agreed fee based on work completed, work in progress, time reserved, studio capacity allocated, committed costs and properly incurred expenses.

13.3 Unless otherwise agreed, the following cancellation charges may apply:

  • cancellation before production begins: any agreed deposit, administration time and committed costs;
  • cancellation after briefing, setup, modelling, asset preparation or scene setup has begun: 25% to 50% of the agreed fee, depending on progress;
  • cancellation after Preliminary Images have been issued: 50% to 75% of the agreed fee, depending on progress;
  • cancellation after final production, rendering or post-production has begun: 75% to 100% of the agreed fee, depending on progress;
  • cancellation after Final Deliverables have been issued: 100% of the agreed fee.

13.4 Monolith Visuals may terminate the Agreement if the Client materially breaches these Terms and fails to remedy the breach within seven calendar days of written notice.

13.5 Monolith Visuals may terminate immediately if the Client becomes insolvent, enters administration, fails to pay overdue invoices, acts unlawfully, misuses Monolith Visuals’ work, or requests work that Monolith Visuals reasonably considers unlawful, misleading, defamatory, infringing or reputationally harmful.

13.6 On termination, all unpaid fees, expenses and charges become immediately due.

14. Intellectual Property, Ownership and Usage Rights

14.1 Unless expressly agreed otherwise in writing, Monolith Visuals retains ownership of all copyright, intellectual property rights, working files, source files, 3D models, scene files, material libraries, lighting setups, render settings, Photoshop files, layered files, project files, workflows, templates, know-how, production methods, asset libraries and all other underlying production assets created, developed, commissioned, purchased, adapted or used by Monolith Visuals.

14.2 The Client does not own the underlying production files, 3D scenes, models, materials, textures, libraries, working files, workflows, production assets or intellectual property used to create the Deliverables unless Monolith Visuals expressly agrees this in writing.

14.3 Subject to full payment of all invoices, the Client receives a licence to use the Final Deliverables for the purposes stated in the Quote or Fee Proposal.

14.4 The Client is a licensed user and distributor of the Final Deliverables only. The Client is not the owner of the underlying imagery, copyright, production files, 3D assets, source files, workflows or intellectual property unless expressly agreed in writing.

14.5 Unless stated otherwise, the Client may use final PDF, JPEG, PNG, MP4 or print-ready Deliverables for its own project marketing, planning, consultation, internal presentation, tendering, website, social media, sales, public relations and publication purposes.

14.6 The Client may distribute the Final Deliverables to its project team, consultants, agents, contractors, press contacts, planning consultants, marketing team, sales team, public relations advisers, professional advisers and end client for the agreed project purpose.

14.7 The licence granted to the Client does not allow the Client or any third party to claim ownership or authorship of the Deliverables or underlying assets.

14.8 The Client may not, unless expressly agreed in writing:

  • sell, license, transfer or commercially exploit the Deliverables as standalone assets;
  • claim authorship of the Deliverables;
  • provide working files or source files to another visualisation studio or competitor;
  • reverse engineer, extract, rebuild or reuse Monolith Visuals’ 3D models, materials, assets or scene files;
  • use Preliminary Images publicly without permission;
  • use unpaid work, cancelled work or draft work;
  • use Deliverables for a different project, site, development or product;
  • materially edit, manipulate or repurpose the Deliverables in a way that is misleading, inaccurate, defamatory or damaging to Monolith Visuals’ reputation.

14.9 No usage rights are granted until all relevant invoices have been paid in full.

14.10 Monolith Visuals may revoke or suspend usage rights if the Client fails to pay, misuses the Deliverables or materially breaches these Terms.

14.11 Where the Client requires assignment of copyright, exclusive rights, source files, layered files, 3D models or extended usage rights, this must be agreed in writing and may be subject to additional fees.

14.12 The Client grants Monolith Visuals a licence to use the Client Materials solely to provide the Services and create the Deliverables.

14.13 The Client warrants that it has the right to provide the Client Materials to Monolith Visuals and that Monolith Visuals’ use of those materials for the Services will not infringe any third-party rights.

14.14 The Client acknowledges that Monolith Visuals may reuse general production knowledge, workflows, templates, lighting setups, material systems, non-confidential assets, generic models, stock assets, techniques and know-how across multiple projects, provided that Monolith Visuals does not disclose the Client’s confidential information.

15. Source Files, 3D Models and Native Files

15.1 Unless expressly stated in the Quote or Fee Proposal, source files are excluded.

15.2 Source files include, but are not limited to, Blender files, 3ds Max files, Cinema 4D files, SketchUp files, Rhino files, Unreal files, Twinmotion files, D5 files, After Effects files, Premiere files, Photoshop layered files, material libraries, texture libraries, render passes, masks, EXR files, scene files and asset libraries.

15.3 Monolith Visuals is not obliged to provide source files, working files, layered files, editable models or native project files.

15.4 If source files are supplied by agreement, they are supplied as-is and Monolith Visuals gives no warranty that they will be clean, optimised, documented, editable, compatible with the Client’s software, or suitable for use by third parties.

15.5 The supply of source files does not transfer copyright unless expressly agreed in writing.

16. Portfolio, Publicity, Self-Promotion and Confidentiality

16.1 Unless otherwise agreed in writing, Monolith Visuals may use, publish, reproduce, display, crop, adapt and share Final Deliverables for its own portfolio, website, awards, social media, public relations, case studies, credentials documents, presentations, tenders, marketing, advertising and self-promotion.

16.2 Monolith Visuals may decide, at its own discretion, how and where to use Final Deliverables for its own self-promotional purposes, subject to any confidentiality, embargo or sensitivity restrictions expressly agreed in writing before publication.

16.3 The Client acknowledges that Monolith Visuals is the creator and owner of the imagery and has a legitimate commercial interest in showing completed work as part of its portfolio, credentials and marketing.

16.4 Monolith Visuals will take reasonable steps to seek permission or agree publication timing where the Client has notified Monolith Visuals in writing that the project is confidential, commercially sensitive, embargoed, subject to planning sensitivity, subject to a non-disclosure agreement, subject to a public launch date, or otherwise unsuitable for immediate publication.

16.5 The Client must notify Monolith Visuals in writing before appointment if the project is confidential, embargoed, sensitive, subject to planning restrictions, subject to legal restrictions, subject to an NDA, or cannot be shown publicly.

16.6 If the Client does not notify Monolith Visuals of any confidentiality, embargo or publication restriction before appointment or before final delivery, Monolith Visuals may treat the Final Deliverables as available for portfolio and self-promotional use.

16.7 If an NDA is required, it must be provided and signed before confidential materials are shared.

16.8 Confidentiality obligations do not apply to information or imagery that is already public, independently developed, lawfully received from another source, required to be disclosed by law, or substantially similar to non-confidential work created by Monolith Visuals.

16.9 Monolith Visuals will not knowingly publish confidential, embargoed or commercially sensitive project material before public release where the Client has clearly notified Monolith Visuals in writing that the project is confidential or embargoed.

16.10 Where reasonable, Monolith Visuals may agree publication timing and image selection with the Client before release, but this does not transfer ownership of the imagery or underlying assets to the Client.

17. Third-Party Assets, Stock Content and Licences

17.1 Deliverables may include third-party assets, stock models, stock textures, stock people, stock photography, HDRIs, plugins, fonts, music, sound effects or other licensed materials.

17.2 Such third-party assets remain subject to their own licence terms.

17.3 Unless expressly agreed otherwise, the Client receives rights to use third-party assets only as incorporated into the Final Deliverables.

17.4 The Client may not extract, reuse, resell, modify or separately exploit third-party assets contained in the Deliverables.

17.5 If the Client requires specific licensed assets, people, brands, products, music, fonts or photography, the Client must notify Monolith Visuals before appointment and may be responsible for additional licence costs.

18. AI-Assisted Tools and Digital Production Methods

18.1 Monolith Visuals may use digital production tools, automation, rendering software, artificial intelligence-assisted tools, image enhancement tools, denoising, upscaling, generative fill, reference-based workflows or other production methods where appropriate.

18.2 Such tools are used as part of the production process and do not change the agreed Deliverables unless expressly stated.

18.3 Monolith Visuals will use reasonable care when using such tools, but the Client remains responsible for reviewing and approving the final content, including accuracy, suitability, rights-sensitive content and public use.

18.4 If the Client prohibits the use of AI-assisted tools, this must be stated in writing before appointment. Restrictions may affect fee, programme and output.

19. Client-Supplied Photography, People, Branding and Products

19.1 Where the Client supplies photography, people images, logos, branding, artwork, product designs, signage, textures, packaging, drawings or other protected material, the Client warrants that it has the right to use and supply those materials.

19.2 The Client is responsible for obtaining any permissions, consents, releases or licences required for people, private property, trademarks, brands, artwork, products, photography, drone photography, site access or third-party copyrighted material.

19.3 Monolith Visuals is not liable for claims arising from Client-supplied materials.

20. File Delivery, Storage and Archiving

20.1 Final Deliverables will be supplied in the format stated in the Quote or Fee Proposal.

20.2 Unless stated otherwise, final still images are supplied at 4K resolution, 3840 x 2160 pixels. 8K or other resolutions are available on request and may affect fee, programme and file size.

20.3 Monolith Visuals may deliver files by email, download link, cloud transfer, shared folder or other reasonable digital delivery method.

20.4 The Client is responsible for downloading, saving and backing up Final Deliverables promptly after delivery.

20.5 Monolith Visuals does not guarantee indefinite storage of project files or Deliverables.

20.6 Unless agreed otherwise, Monolith Visuals may archive or delete working files after 90 calendar days from final delivery.

20.7 Retrieval, reopening or amendment of archived projects may be subject to additional fees.

21. Website, Screen and Print Use

21.1 The Client is responsible for checking that Deliverables are suitable for the intended publication channel, print process, media placement, platform, aspect ratio, crop, colour profile, file size and technical specification.

21.2 Monolith Visuals is not responsible for changes in appearance caused by third-party compression, social media platforms, print suppliers, colour profiles, paper stock, display settings, lighting conditions or unauthorised edits.

21.3 Where specific print, hoarding, billboard, press, tender, planning portal or advertising specifications are required, the Client must provide those specifications before production begins.

22. Liability

22.1 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot lawfully be limited or excluded.

22.2 Subject to clause 22.1, Monolith Visuals is not liable for:

  • loss of profit;
  • loss of sales;
  • loss of business;
  • loss of opportunity;
  • loss of goodwill;
  • loss of reputation;
  • loss of anticipated savings;
  • indirect or consequential loss;
  • delay caused by the Client or third parties;
  • errors in Client Materials;
  • Client failure to review or approve correctly;
  • rejection by planning authorities or third-party reviewers where the relevant approval risk was not expressly assumed by Monolith Visuals;
  • unauthorised editing, misuse or republication of Deliverables.

22.3 Subject to clause 22.1, Monolith Visuals’ total aggregate liability under or in connection with the Agreement is limited to the total fees paid by the Client for the specific Services giving rise to the claim.

22.4 The Client must notify Monolith Visuals of any claim or potential claim as soon as reasonably possible.

22.5 Monolith Visuals will not be liable for any issue that could reasonably have been identified and corrected during the review and amendment process but was not raised by the Client before final approval.

23. Indemnity

23.1 The Client agrees to indemnify Monolith Visuals against losses, claims, damages, liabilities, costs and expenses arising from:

  • inaccurate, incomplete or unlawful Client Materials;
  • infringement of third-party rights caused by Client Materials;
  • misuse of Deliverables by the Client;
  • use of Deliverables outside the agreed scope;
  • unauthorised editing or manipulation of Deliverables;
  • failure by the Client to obtain required consents, licences or permissions;
  • claims made by third parties arising from the Client’s design, specification, product, development, site or project.

24. Warranties

24.1 Monolith Visuals warrants that it will provide the Services with reasonable care and skill.

24.2 Monolith Visuals does not warrant that the Deliverables will achieve any specific planning outcome, sale, approval, marketing result, public response, commercial performance, award, tender result or investment outcome.

24.3 Monolith Visuals does not warrant that Deliverables will be error-free where errors arise from Client Materials, late changes, third-party information or matters not reasonably visible during production.

25. Force Majeure

25.1 Monolith Visuals is not liable for delay or failure to perform caused by events outside its reasonable control, including but not limited to illness, power failure, internet failure, hardware failure, software failure, cyber incident, fire, flood, extreme weather, strike, transport disruption, pandemic, government action, war, civil unrest, supplier failure or platform outage.

25.2 If a force majeure event materially affects the programme, Monolith Visuals will notify the Client and agree a revised programme where reasonably possible.

26. Data Protection and Privacy

26.1 Monolith Visuals will process personal data in accordance with applicable data protection law.

26.2 Personal data may include names, email addresses, telephone numbers, job titles, company details, project contacts, invoice details, site access details and communications required to provide the Services.

26.3 Monolith Visuals may process personal data to provide quotes, manage appointments, deliver projects, issue invoices, maintain records, communicate with Clients, comply with legal obligations and market its services where permitted.

26.4 Further details should be set out in Monolith Visuals’ Privacy Policy.

26.5 The Client must ensure that any personal data supplied to Monolith Visuals has been collected and shared lawfully.

27. Non-Solicitation

27.1 During the Agreement and for six months after final delivery, the Client must not knowingly solicit for employment or direct engagement any employee, freelancer, consultant or supplier introduced by Monolith Visuals in connection with the Services.

27.2 This does not prevent general recruitment advertising not specifically targeted at such persons.

28. Notices

28.1 Notices under the Agreement must be sent by email or post to the relevant addresses stated in the Quote, Fee Proposal, invoice, appointment form or company records.

28.2 Notices sent by email are deemed received on the next Working Day after sending, provided no bounce-back or delivery failure is received.

29. Disputes

29.1 The parties will attempt to resolve any dispute in good faith through direct discussion before commencing legal proceedings.

29.2 Either party may propose mediation before court proceedings. Mediation will not prevent either party from seeking urgent legal remedies where necessary.

29.3 The Client must continue to pay undisputed invoices while a dispute is being resolved.

30. General

30.1 No variation to the Agreement is valid unless agreed in writing by Monolith Visuals.

30.2 If any clause is found to be invalid or unenforceable, the remaining clauses remain in force.

30.3 A failure or delay by Monolith Visuals in enforcing any right does not waive that right.

30.4 The Client may not transfer the Agreement to another party without Monolith Visuals’ written consent.

30.5 Monolith Visuals may subcontract, outsource or delegate parts of the Services where appropriate, provided Monolith Visuals remains responsible for the Services.

30.6 Nothing in the Agreement creates a partnership, joint venture, employment relationship or agency relationship between the parties.

31. Governing Law and Jurisdiction

31.1 The Agreement and any dispute or claim arising out of or in connection with it is governed by the law of England and Wales.

31.2 The courts of England and Wales have exclusive jurisdiction.

32. Information Required for Appointment and Invoicing

Before work begins, the Client or authorised agent must provide:

  • Client name;
  • Client company name;
  • Client registered address or billing address;
  • invoice email address;
  • project contact name;
  • project contact email address;
  • purchase order number, if required;
  • VAT number, if applicable;
  • any supplier portal information, if applicable;
  • confirmation of whether the appointment is direct or through an authorised agent;
  • confirmation of whether the project is confidential, embargoed or subject to an NDA.

Where the Client requires a purchase order number, supplier portal registration or internal approval process, this must be arranged before appointment. Failure to provide a purchase order number or complete internal procurement steps does not remove the Client’s obligation to pay for instructed work unless Monolith Visuals expressly agreed in writing that those steps were a condition of appointment.

33. Order of Priority

If there is any conflict between documents, the following order of priority applies unless expressly agreed otherwise:

  1. any signed written agreement or appointment form;
  2. the accepted Fee Proposal;
  3. any agreed written variation;
  4. these Terms;
  5. any website quote builder output;
  6. any earlier discussion, estimate or informal communication.

A website quote builder output is a pricing and scoping guide only unless expressly accepted by Monolith Visuals as a final Fee Proposal or appointment document.

34. Practical Scope Notes for CGI Projects

34.1 The Client should treat the first draft as the main opportunity to check design, composition, camera direction, massing, materials and broad visual intent.

34.2 The second draft should be used to check refined materiality, landscaping, lighting, people, furniture, context and design corrections.

34.3 The final review should be used for minor corrections only.

34.4 Late-stage design changes are inefficient and may be charged separately. The amendment process is for refinement and correction, not repeated redesign.

34.5 A clear brief, complete source information and consolidated feedback are essential to keeping fees controlled and programme dates achievable.

34.6 Monolith Visuals may pause or re-price a project where feedback becomes inconsistent, open-ended, contradictory or materially different from the agreed brief.

34.7 Where multiple stakeholders are involved, the Client must appoint one person to coordinate comments. Monolith Visuals is not responsible for delay, rework or additional cost caused by conflicting stakeholder feedback.

By submitting a quote request, I confirm that the information provided is accurate to the best of my knowledge. I understand that the quote generated by the product builder is based on the options selected and may be reviewed by Monolith Visuals before appointment. I understand that Monolith Visuals may amend, reject or re-price the quote if the selected options do not match the project’s actual scale, complexity, required detail, available information, programme, intended use or expected output.

I understand that no appointment is confirmed until Monolith Visuals has accepted the project in writing and any required appointment process has been completed.